Returns Policy
We're passionate about our jewelry and want you to be satisfied with your purchase. If you're not satisfied for any reason, please Contact Us within 30 days with your order number and details about the product you would like to return. Within 48 hours, instructions detailing how to return items will be sent to you. Once item(s) are received, a refund for the price of the item (Shipping and handling not included) will be issued and an email notification will be sent.
Returns should be addressed to:
Penache LLC
Attn: Returns
5701 E Circle Dr #105
Cicero, NY 13039
NOTE: Please package the return jewelry with care! We cannot issue a refund for any item that is damaged during transit. We recommend you send the items with tracking confirmation. Please attach a copy of your invoice with the items in their original condition within a padded envelope to the address provided above.
Shipping Policy
Currently, we only ship to the U.S. (including AK & HI) and U.S. territories that use Priority Mail and Priority Mail Express ( Puerto Rico and U.S. Virgin Islands - Visit the USPS website for current list of U.S. terrirtories). USPS estimates delivery times for Priority Mail between 1 - 3 business days and is not guaranteed. Delivery times for Priority Mail Express is 1 business day for most domestic areas.
Please allow for 1 -2 business days for packaging and handling before item is shipped. You'll receive emails containing your tracking number and the status of your package. Once you have your tracking number, you can track your order anytime on our Track Order Status page.
Shipping includes Tracking number and signature confirmation on delivery.
Shipping Option Price
Priority Mail $7.50
Priority Mail Express $19.00
Special Note - For our Central New York customers, we offer a special shipping rate of just $3.99. This means that any item shipping to a NY zip code beginning with "13" will ship for just $3.99! Thank you for shopping with us and supporting local business.